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SERVICE

Set up service concept, unify service standards, dedicate to customized service concept, fully ensure customer service satisfaction, all-round launch customer service work combined with customer region and grade multi-dimension, and ultimately create the Kelleg brand of featured service.

Quick Response

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  • Exclusive sales consultants communicate with you quickly and conveniently through 7*24h email, telephone, SNS (Skype, WhatsApp), etc.

Quality Assurance

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  • Kelleg suppliers have decades of production experience and have passed ISO system certifications, which ensure that their products meet quality requirements and national environmental protection standards.
  • Kelleg can cooperate with the third-party inspection agency (SGS/TUV) for product inspection.
  • Kelleg has quality traceability system which can follow up raw material and production process information, and accurately analyze the causes of problems;
  • Kelleg has perfect complaint management system, which enables quick response. We assume 100% responsibility for quality problems.

Technical Support

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  • Kelleg has more than 10 professional technical engineers and over 70 national patents.
  • With independent research & development capabilities, Kelleg can provide customized products and feasible system solutions based on your specific requirements.
  • The professional technical engineers can arrive at the construction site immediately to provide reliable technical support.

Customer Service

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  • Experienced merchandisers provide one-to-one, full-process import and export services.
  • Market research and customer visits are conducted regularly. Kelleg improves work processes and optimizes services timely by focusing on customers' feelings of purchase and product using.