After-Sales Service

After-Sales Service

No matter what needs you have while using our products,
feel free to contact us.
  • 01

    Unconditional Replacement Policy

    At Kelleg, we recognize the essential role that product quality plays in ensuring your business continuity. That’s why we are committed to an unconditional replacement policy to ensure you receive full support in the rare event of a product defect. If a product malfunctions due to quality issues, you can report the problem through our 24/7 customer support channels-available via hotline or email. Our professional team will respond promptly, verify the defect, and provide a free replacement. All replacement tools are dispatched via expedited shipping to minimize operational downtime.

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  • 02

    24/7 Customer Support

    Kelleg offers a dedicated 24/7 support hotline and live chat service, ensuring round-the-clock technical assistance and troubleshooting. Whatever the issues you’re facing, our expert team is always ready to help, ensuring uninterrupted operations for your business.

    Spare Parts Availability
  • 03

    Feedback Analysis

    We are committed to continuous improvement to better meet your needs. We regularly review your drilling processes and conduct in-depth analyses to identify inefficiencies or improper tool usage. We actively gather customer feedback to enhance our product designs and service quality, ensuring our solutions meet your changing business needs.

    24 7 Customer Support

Value-added Services

  • 01

    Partner Program

    To show our appreciation for your trust and support, Kelleg offers a loyalty program and bulk purchase discounts for long-term clients. By joining our partner program, you will gain access to exclusive pricing and premium services, helping you enhance your business’s competitiveness.

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  • 02

    Commitment to Sustainability

    Sustainability is at the core of Kelleg’s operations. We integrate environmentally friendly practices into our manufacturing processes by:

    • Using eco-friendly raw materials to reduce reliance on non-renewable resources.
    • Innovating product designs to improve performance and lower energy consumption.
    • Optimizing production processes to minimize carbon emissions.
    • Enhancing treatment techniques (such as heat treatment and surface coatings) to increase tool durability, reducing wear and fatigue for an extended service life.

    These efforts not only reduce environmental impact but also promote a balance between economic efficiency and ecological sustainability.

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  • 03

    Industry Insights & Updates

    As your trusted business partner, Kelleg remains at the forefront of industry trends and technological advancements. We provide you with newsletters, blogs, and reports that keep you informed about emerging drilling technologies, market trends, and best practices. This valuable information helps you maintain a competitive edge and supports sustained business growth.

    Industry Insights

Partnering forProgress in Industry
Development

At Kelleg, we are dedicated to delivering exceptional products and services. We look forward to collaborating with you to advance the mining, construction, oil & gas drilling industries together.

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